Frequently asked questions

We are happy to answer any questions you may have. If your question is not answered here please feel free to get in touch

Satellite

 

Q: How does a satellite work? Answer...

A communications satellite is an artificial object stationed in space for the purpose of telecommunications. Modern satellites use a variety of orbits. Fixed (point to point) services and communication satellites are used for mobiles such as boats, vehicles, planes and hand-held (EFTPOS) terminals as well as TV and Radio broadcasting for which other technologies, such as cable, are not practical.

Q: Will satellite work anywhere? Answer...

Pretty much anywhere in NZ as long as you have a clear view to the North of your site. A satellite is used to send and receive internet data. This satellite is located to the east of the satellite used by Freeview and Sky Television.

Q: What is a receiver? Answer...

The satellite digital receiver is a computer which is a microwave frequency receiver including a power supply and software to decode signal.

Q: Free to Air Television – New Zealand. What is Free to Air Television? Answer...

Television New Zealand offers several channels digitally free to you.

Q: Satellite Television - World Wide
Is this also a free service? Answer...

Like the Free to Air network in New Zealand, there are also satellites used for world television with specialized receivers. These are generally described as free but in some cases, the viewer does in fact pay for them and may also be encrypted or restricted geographically.

Q: Why should I buy a TV aerial? Answer...

Many people still use their TV aerials as there are times when a satellite will not work and this could be for many reasons. However, we do recommend that you upgrade to a satellite system for high quality viewing as an aerial will cease to be used after 2012-2015.

 

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Commercial / Residential

 

Entertainment

 

Q: What is Multi Room Distribution? Answer...

A home theatre television, radio, computer or telephone system can be installed into every room of your new and existing home.  The perfect system can be created for your needs without unsightly wires, the clutter of receivers, the stacks of entertainment boxes and at a push of a button! Any new home should have additional outlets/points, this does not cost a lot extra to do at the time of building but makes life much easier and helps with the resale value of your home.

Q: Should I buy an LCD or Plasma TV? Answer...

The two technologies are very different. Plasma consists of hundreds of thousands of individual cells which allow electric pulses to excite rare natural gases, xenon and neon, causing them to glow and produce light. This light illuminates the balance of red, green or blue phosphors contained in each cell to display the proper colour sequence from the light. Each cell is an individual microscopic fluorescent light bulb and you can actually see the individual cells of red, green and blue bars, also the black ribs which separate each.
Plasma usually has a larger screen size with better tracking motion, colour accuracy and contrast, especially in the black shades. This television must always stay upright as it will become damaged if laid flat (i.e. in the back of the car!) Many people will tell you that plasma screens look better but generally this is the larger of the market televisions.
LCD's (Liquid Crystal Displays) are formed from a matrix of thin-film transistors which supply voltage to liquid-crystal filled cells sandwiched between two sheets of glass. When hit with an electrical charge, these crystals untwist to an exact degree to filter white light generated by a lamp behind the screen (flat panel TV's) or through a small chip (projection TV's) LCD TV's reproduce colours through a process of subtraction blocking out particular colour wavelengths from the spectrum of white light until they are left with just the right colour. It is the intensity of light permitted to pass through this liquid-crystal matrix that enables LCD TV's to display images full of colour.
The LCD technology has been around for over 20 years but has only recently become a reality in the TV market. The pixels have a better definition which gives a sharper image and has increased brightness but lower in contrast. It is more energy efficient with a cooler running temperature and has a longer life span. It is also lighter in weight as it is made from heavy duty plastic rather than glass.

Q: What is HD Television? Answer...

HD or High Definition broadcasts a higher resolution than standard television systems. Sky TV is broadcasting Movies, TV1, 2, 3 and Sport in HD. However, only those programs recorded in HD will be HD pictures. Those not recorded in HD will be scaled to fit the HD screen and so won't have quite the same quality. It will be some time until all programs are shot in HD.

Q: Can I install home theatre myself? Answer...

This should be done by a specialized person to give maximum effect. Apart from a television and DVD player, the typical system should include up to 8 speakers, each of which plays a particular role in the system. Front speakers should be on the same level as the TV, also two pairs of surround speakers. Each speaker needs to be connected to the proper terminals and placed for best balance and effect. Every piece of this system must be high quality in order for it to produce excellent sound and video; this also must include speaker cables and interconnect leads. Your television or home theatre equipment is only as good as the cable feeding into it. This is sourced depending on quality and price at the time of installation. An electrician is not necessarily specialized in this field and many mistakes can be made by not feeding the equipment correctly.

 

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Commercial / Residential

Internet

 

Q: What is Wireless? Answer...

Put simply – No cords! A wireless internet connection requires a broadband high speed modem, a router, a wireless access point and wireless network cards on the computer. Today, your wireless connection can be made with a unit that is a combination router and wireless access point which is much easier to configure and cheaper to buy. Laptops with built in wireless receivers are almost standard but if you need, this, we can help you set up your computer with a wireless connection and router.

Q: What is a computer network? Answer...

A computer network is any set of computers or devices connected to each other through a router with the ability to exchange data. A network can be cable or wireless for LAN (Local Area Network) or WAN (Wider Area Network). It allows you to share files and data with your friends and family without having to use USB's or discs. You can network computers by either cable, wireless or a router.

Q: What is a router? Answer...

This is a small electronic device that allows you to build a home network simply and converts the signals coming from the internet connections into a wireless signal, sort of like a cordless phone base station. The home router serves as the base of the network to which computers, printers and other devices can be connected. Networking with a router helps you to share internet, files, game consoles and a printer with other computers.

Q: How does Wireless Hospitality Work? Answer...

Access to this service is given by a wireless card built into your client's laptop or your kiosk computer in a reception area. If a person wishes to connect to the internet, they purchase access, (usually time based) a receipt is then printed with a username and password to enable access to the internet. Once a customer logs onto the network, a personalized banner/log in page will appear requesting the appropriate username and password details.

You may wish to provide this service free or charge (either cash, credit card or charge to room). You may also wish to provide a kiosk in your reception area, retail outlet or a corner of your cafe bar for patrons to use. The possibilities are endless to encourage customer loyalty by creating a service that the customer needs and is simple to use.

Q: How does it differ to satellite? Answer...

A satellite is used to send and receive internet data as opposed to a landline or wireless link (similar to cellphone).

 

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Commercial / Residential

 

 

 

Telephone Systems

 

Q: Can anyone install a telephone? Answer...

Yes, although many tradesmen think this is a job that can be done easily, you do need to take care with the particular cable type and size, the stripping of insulation and the correct termination of cables.

Q: What does Telecom provide? Answer...

Telecom will provide the network connection to the side of your house but we can supply, cable and install into your home.

 

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Commercial / Residential

 

Computer networking

 

Q: What is a computer network? Answer...

A computer network is any small or large group of computers or devices (desktop or laptop) connected to each other with the ability to exchange data. A network can be cabled or wireless for LAN (Local Area Network) or WAN (Wider Area Network). It allows you to share files and data with your customers and fellow workers without having to use USB's or discs.

Q: What is a router? Answer...

This is a small electronic device that allows you to build a small network simply and serves as the base of the network to which computers, printers and other devices can be connected. Networking with a router helps you to share internet, files, game consoles and a printer with other computers.

Q: What is a server? Answer...

This is the main computer which stores files and data from other computers through the internet or local network.

 

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Commercial / Residential

 

Links

 

Distinction Hotels

www.distinctionhotels.co.nz

We consult, design and cable this chain of hotels throughout New Zealand from Whangarei to Te Anau. They are also great places to stay, check them out!

Real Journeys

www.realjourneys.com

We provide cabling and wireless data installation services in both Te Anau and Milford Sound.

 

Bella Vista Te Anau Motel

www.bellavistamotelteanau.co.nz

Bella Vista Motel is very new, very modern so installation of the television system was a breeze. We also supplied and installed wireless internet for their client’s use.

Comfort Inn Explorer Motel

www.explorerlodge.co.nz

We supplied and installed wireless internet at this very busy motel.

Destination Fiordland

www.fiordland.org.nz

We belong to Destination Fiordland because tourism provides us with income – it’s as simple as that.

Wings and Water

www.wingsandwater.co.nz

As well as the usual cabling for vital communications, Robert has helped Allan with an outside phone at the wharf for people to call after hours, a service that paid for itself almost immediately.

Ultimate Hikes

www.ultimatehikes.co.nz

Robert installed satellite and telephone communications for both Milford and Routeburn Guided Walking Tracks to the outside world!

Tim Mann Design

www.timmanndesign.co.nz

Tim designed our website, go check his ideas out!